Final Year Projects | IEEE Projects | Application Projects |
Posted: 13 Jul 2011 05:02 AM PDT |
Posted: 13 Jul 2011 04:54 AM PDT ADVERTISEMENT MANAGEMENT SYSTEM CALL CENTER AUTOMATION The process of the call center management can be easily explained by means of the Data Flow Diagram. The project gets the queries from the various customers and stores them in a centralized data store. When there are number of queries the queries are stored up in a queue and then the queries are processed one by one. There are separate blocks called data recognizer for recognizing the data, i.e. queries, and data interpreter for interpreting those queries. The input query from the customer is first recognized by the data recognizer by comparing with the entries in the data base store. In the database the solution for each and every query is stored and maintained. Then it is interpreted as what type of query it is and how it should respond to the query. The input query is compared with the queries in the database store. The solution for the input query is founded. The information service switch switches the application between different types of distributed services. The final result, the reply to the customer's query is obtained at the end. TRAVELS MANAGEMENT SYSTEMS CONTENT MANAGEMENT SYSTEM The content managed in this application includes computer files, image media, audio files, electronic documents and web content. The theme behind a CMS is to make these files available inter-office, as well as over the web. A Content Management System would most often be used as an archive as well. CMS would be used to store files in a non-proprietary form. This application can be used to share files with ease, as most systems use server-based software, even further broadening file availability. This application includes a feature for web content, and some have a feature for a workflow process. This application facilities the organization, control, and publication of a large body of documents and other content, such as images and multimedia resources. A web content management system is a content management system with additional features to ease the task requires publishing web content to web sites. |
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